Your notification emails
Which events email you: orders, questions, reviews and submissions — five switches, one per type.
Marketing → Notifications. This page controls the system emails sent to you (at your account address) — not the emails your students receive.
Five notifications
| Notification | Sent when |
|---|---|
| New order | Someone buys a course |
| Lesson question | A student asks a question in a lesson's Q&A |
| Course page enquiry | A visitor posts in the enquiry area on a course page |
| Review awaiting approval | A student submits a course review for you to approve |
| Assignment to grade | A student submits an assignment (quizzes are graded automatically and never queue up) |
All on by default. Untick one and that type stops sending.
Which ones to turn off
Leave them all on at first — early on, every one of them is good news. The moment to change something is when the volume gets high enough that you start ignoring them. An ignored notification is no notification, and it buries the one that mattered.
A practical order:
- New order — the first to go once sales are steady. Orders are all in the course orders list anyway
- Lesson questions / course enquiries — safe to turn off once you're in the dashboard daily
- To grade / to approve — keep these. Someone is waiting on you, and a day's delay is very noticeable
Before switching everything off: what's left is you remembering to check. If you have an assistant, give them an admin account and let them receive these instead.
Adding your own message to buyer emails
Email & newsletter → Email settings → Order emails: add your own message. It is appended below the system text — a community invite, when the invoice arrives, what to do next. HTML and personalisation fields ({{稱呼}}, {{姓名}}, {{email}}) both work, and buyers with no name get a generic greeting.
There are two boxes: course purchase / enrolment and shop orders (paid / shipped / completed). Leave one empty to add nothing.
The system's own content is never altered — purchase details, the "start learning" / "view order" button and order totals always appear. That is what the email is for; letting it be deleted only buys you support tickets.
🚨 Refund emails never include it. That is deliberate: it is not the right moment for marketing content.
Where these emails come from
They go through your mail setup. If a notification never arrives, check the mail log first — a record means it went to spam; no record means either the switch here is off or the mail setup isn't finished.
FAQ
Who receives them? Your account email address. To change the destination, change your account's email (People → Admins → My account).
Do admins get them too? This page is your own setting. Co-admins follow their own account settings.
Does this affect what students receive? No. Student order receipts and enrolment emails are a separate system and are unaffected.
Can I edit the wording? No — these are system notifications with on/off switches only. For email you design and send to students, use newsletters and sequences.